CANCELLATION AND REFUND POLICY
Thank you for choosing VIDYAXCEL (“we, us, our”). Please read this Cancellations and Refund Policy (“Agreement”) prior to making any transactions on our Platform. This Agreement contains the terms regarding how we issue refunds to the Learners (“you, your”). All the live online classes, webinar, master classes or self-paced courses are considered (“Order”) hereafter in this agreement. This Agreement is hereby through this reference construed as part of our Terms.
How to request cancellations
You may cancel your Order and place a request for a refund through the Platform by logging into your VIDYAXCEL online Account and placing a refund request through the Platform by following the instructions provided on the Platform. You may also initiate a refund request by sending an email to admin@vidyaxcel.com from your registered email address. The decision of VIDYAXCEL with respect to refunds shall be considered as final.
Cancellations
1.“Learning Period” means for the purpose of this Agreement, the duration for which services are to be provided by the Instructors to Learners. 2. Learners may cancel the Order for a refund solely if cancellations are requested before attending the regular class or watching permitted free recording of any Self-Paced course (“Cancellation Period”). After the expiration of the Cancellation Period, we will not provide any refunds under any circumstances. Notwithstanding anything in this Agreement, we do not provide any refund for webinar or masterclasses hosted on our platform. 3. All the services provided to the learner shall be cancelled after the refund including but not limited to website account and user credentials.
Refund Disbursal
If you are determined to be eligible for a refund by VIDYAXCEL, we will disburse the applicable refund amount to your original payment method used to make your purchase as soon as we can but not less than 7 to 14 days (subject to your appropriate payment method issuer policy) of receipt of your refund request. Transaction charges deducted by your card issuer or the payment processor are non-refundable. However, there may be factors beyond our control which may cause delays with respect to your entitled refund, and with this regard we disclaim all liabilities.
Contact us
If you have any questions about this Agreement, you may contact us at:
VIDYAXCEL A-32 Calcutta Greens Commercial Complex, 1st Floor, Kolkata - 700075. Email. info@vidyaxcel.com