PRIVACY POILICY
This privacy policy sets out how VIDYAXCEL uses and protects any information that you give VIDYAXCEL when you use this website. At VIDYAXCEL, we are committed to maintaining the trust and confidence of the visitors to our website. Here you’ll find information on how we use and protect any data/information that you give us when using VIDYAXCEL website. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. In order to take payment, deliver and provide ongoing customer service we need to obtain and retain certain personal data. Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).
We may collect the following information: –
Your Full name and contact details including email address and phone number – Details of the method by which you wish to pay for the goods, Contact History, Purchase History, Information about your device and How you use our site. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Full Name and Contact Details
We capture your name and contact details so we can – contact you regarding any enquiries you have – contact you regarding your purchases – to deliver your order to you. – in order to prevent and detect fraud against you or VIDYAXCEL
Payment Information
We capture your payment details to: – take payment to process your order and give refunds – in order to prevent and detect fraud against you or VIDYAXCEL
Contact History
To manage our relationship with you and to provide a high level of customer service we may keep records of your contact history. We are required to do this to perform our contact with you.
Purchase History
This is important for us to provide good customer support and look after you in the event of any customer service enquiries.
Information about your device and how you use our site
We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details. This information may also be used in fraud prevention allowing us to earmark suspicious activity and prevent from being used fraudulently. You don’t have to give us any of this personal information but if you decide not to provide it, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us.
Whom we share your information with
Delivery Partners In order for you to receive your goods, The VIDYAXCEL works with various delivery partners in order to ensure the delivery of your items. Payment processing We work with trusted third-party payment processing provider in order to securely take and manage payments. Other companies as necessary to operate the Platform. Our professional and legal advisors. Third parties engaged in fraud prevention and detection. Law enforcement or other governmental authorities, e.g., to report a fraud or in response to a lawful request.
Marketing Activities
Prior to sending any marketing communications, we will explicitly request your permission via opt-in options on this website. Your rights to access your information We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.
You have the rights to:
– be informed about how your personal data is being used – access any information we hold about you – request correction of your personal data – object to the processing of your personal data – request erasure of your personal data If you wish to view, update, amend or delete any personal data we hold about you please get in touch us, We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
Maintenance and Security of Your Data
We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.
Cookies on this site
Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice
Links to Other Websites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Changes to this privacy notice
We may change this policy from time to time by updating this page. If we make significant changes, we will make that clear on the VIDYAXCEL website or by some other means of contact such as email.